Telophase considers itself a highly versatile company. We employ talented individuals that are both highly capable of operating advanced emerging technologies and in explaining and educating the multiple applications and usage of these technologies in a capable and friendly manner. Many of our capabilities fall under categories that clients can easily interpret and evaluate the particular need for their organization or company.

Listed below are our primary functions and links to projects that entail them in the past and present:

END USER SERVICES
Telophase has practical experience in help desk/contact and call center management responsibilities, from the most fundamental tasks of hiring, training, monitoring, coaching, maintaining morale, forecasting, scheduling, and using performance metrics; all the way through quality assurance, technology selection, cost management, strategy, leadership and more. Our methodologies and direct technical assistance can help bring your workplace up to speed with the necessary technologies that put it at the top level of the modern workplace standard.

• Call/Contact Center Operations
• IT Help Desk (Tier 1-3)
• Remote Support Services
• Simple integration with existing CRM solutions
• Real-time monitoring and reporting

APPLICATION AND SOFTWARE DEVELOPMENT
Often times a customer has need for a application to be modified, altered, or even custom built from the bottom up to best suit their needs. Telophase is familiar with all levels and steps needed to best realize this goal.

• Business Process Re-engineering and Systems Analysis
• Full Life Cycle Development
• Business Intelligence
• Database Development and Warehousing
• Customized Programming
• Application Testing and Technology Evaluation
• Quality Assurance
• Post-Implementation Maintenance and Training

ENTERPRISE SYSTEMS MANAGEMENT
When it is time to upgrade or update systems there is a strict need to do so both efficiently and with the future in mind. From the simplest of needs of simple desktop upgrade and support to the installation of a large multiple-user system that needs to rely on a set common resources instead of individually installed programs Telophase has both experience and expertise.

• Local Area Network (LAN) Operations and Maintenance
• Network and Telecommunications Management
• Training Development and Support
• Systems Administration
• Systems Operations and Maintenance

INTERNET TECHNOLOGIES
Telophase has a proven track record in making the Web a core part of our clients method of operation and helping them work in faster, and more powerful ways. We put web technologies to work across a broad range of rich applications for Internet, Intranet, Extranet. Our methodologies offers many advantages over traditional Web programming platforms, including increased application speed and response time, improved reuse of programming code, quicker development time and implementation, and smoother integration with other applications. We have a depth of expertise in developing web portals, collobarative platforms, compliancy and Intranet/Extranet development building custom systems for corporations and organizations.

• Web Content Management Services
• Web Collaboration and Document Management
• Application Development and Integration
• Web Portal Development and Maintenance
• Industry Standardization and Compliancy

INFORMATION ASSURANCE
Security is of top priority to many clients of Telophase. It today's era calls for a need of protected and monitored networks, user-sensitive information, risk-analysis/crisis planning, and backup information storage. Telophase has extensive experience in working with the highest levels of client-requested standards in Information Assurance and strives to remain at the forefront of today's needs.

• Enterprise Security Planning
• Certification and Accreditation (FIPS 199, FIPS 200, FISMA, OMB A130, NIST 800-18, 800-26, 800-30, 800-    34, 800-53, 800-53A, 800-60 and 800-65)
• DoD standards (DITSCAP, DIACAP, C2, DISA STIG) for UNIX and MS Operating Systems
• Continuity of Operations and Contingency Planning and Disaster Recovery
• Risk Assessment and Vulnerability Analysis
• Network Monitoring